Mercure Bangkok Sukhumvit 11 4 stars

Customer review rating (ALL Rating) 4.6/5 1,244 reviews

Mercure Bangkok Sukhumvit 11 - Image 1
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Description

Hotel extras

  • Right in the heart of Sukhumvit

  • Few steps from BTS Nana

  • Convenient access to multiple restaurants

  • Comfortable Hotel Tuk Tuk service to nearby locations

  • Short distance to department stores

Our accommodation(s)

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Room 1

Hotel location

Mercure Bangkok Sukhumvit 11

18 Sukhumvit Soi 11, Nana, Khlongtoey
10110 BANGKOK
Thailand

GPS:13.742845, 100.556872

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,244 reviews

TripAdvisor Rating  4.5/5  1,801 reviews

Certificate of excellence 2024

Customer review rating 4.0/5

James K. Friends - Confirmed reviews ALL

Dear James K., Thank you for your kind words regarding your recent stay at Mercure Bangkok Sukhumvit 11. We are delighted to hear that you appreciated the spacious rooms and the prompt service from our housekeeping team. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the near future. Best regards, Apiradee Choojiew, Front Office Manager

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Dear B., Thank you for sharing your feedback following your recent stay with us. We’re pleased to know you had a good stay and found our team to be attentive and helpful. We’ve noted your comments regarding noise levels, shower size, and cleanliness details, and we will work on enhancing these areas to improve your experience further. Your input is valuable to us, and we hope to have the opportunity to welcome you back for an even better stay in the future. Warm regards, Apiradee Choojiew, Front Office Manager

Nice rooms, poor hospitality—Mercure needs a lesson in service!

TripAdvisor rating 2.0/5

Sumithanda786 Families - TripAdvisor review

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Bangkok Sukhumvit 11. We are truly sorry to hear that while you appreciated our rooms, location, and front desk staff, your experience fell short in other areas, particularly with the breakfast service. Please accept our sincerest apologies for the inconvenience and frustration caused during breakfast. Your comments about the quality of the breakfast and the behavior of the staff have been taken seriously. We have already shared your feedback with the team at Lily Fu’s Restaurant to address these concerns and ensure better service and attentiveness in the future. At Mercure, we strive to provide an exceptional experience for all our guests, and it is disappointing to learn that we did not meet your expectations on this occasion. Your feedback serves as an important reminder to continuously improve our hospitality and service standards. We appreciate your insights and hope you might consider giving us another opportunity in the future to deliver a more seamless and pleasant stay. Sincerely,

Excellent

Customer review rating 5.0/5

Pragnesh S. Business - Confirmed reviews ALL

Dear Pragnesh S., Thank you for your wonderful feedback regarding your recent stay at Mercure Bangkok Sukhumvit 11. We are delighted to hear that you consider our hotel your second home and appreciate our hospitality, food, and ambiance. It is our goal to provide a memorable experience for all our guests, and your kind words affirm our commitment to excellence. Best regards, Apiradee Choojiew, Front Office Manager

Excellent location. Spacious rooms. Excellent service.

Customer review rating 4.5/5

Dr. N. S. N. P. Couples - Confirmed reviews ALL

Dear Dr. N. S. N., Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you enjoyed our prime location and spacious accommodations. It is particularly gratifying to know that Ms. Benz made a positive impression during your check-in process. We aim to provide exceptional service, and your kind words serve as a great motivation for our team. Sincerely, Apiradee Choojiew, Front Office Manager

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Other web-users rate our hotel

  • 1,210 reviews 9.3/10 Location
  • 1,300 reviews 8.3/10 Room
  • 1,294 reviews 9.1/10 Service
  • 24 reviews 7/10 WiFi
  • 607 reviews 8.9/10 Breakfast
  • 489 reviews 8.5/10 Cleanliness
  • 335 reviews 6.8/10 Amenities
  • 189 reviews 9.2/10 Pool

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